FAQs
Us & Our Products
What is Avril?
Avril is a woman owned, botanical and natural handmade soap brand based in Dublin, Ireland.
You can read our story here.
Are your products tested on animals?
No, our products are not tested on animals. Only on willing humans. As animals lovers we are, Avril is a 100% cruelty-free brand.
Are your products vegan?
Yes, all our products are 100% vegan.
Do your soaps contain Essential Oils or Fragance Oils?
Our soaps only contain natural Essential Oils.
Why? Essential Oils are natural products with no synthetic ingredients. Fragrance oils are not natural products and do contain synthetic ingredients
I have sensitive skin. Can I use your soaps?
Yes, all our soaps are formulated for the tenderest of skin. Do have a look at the Essential Oils on the ingredient list as some oils may cause irritation to very sensitive skin.
In any case if you do experience any irritation, please discontinue use.
How should I store and care for my soap?
On receiving the soap, unwrap the soap and keep it in a cool, dry place like your cupboard where you can enjoy its scent.
To prolong the life of your soap in the bath, keep it on a well-drying soap dish, standing upright to allow for it to dry between uses. Please bear in mind that a well-drying dish will ensure that your soap lasts longer.
Why does my soap have imperfections? Why does it not look exactly like the photo?
Our soaps are handcrafted in small batches and cut by hand and therefore no two bars will be alike.
Various uncontrolled factors affect how saponification takes place and hence soaps vary from batch to batch as do designs. You might also find certain imperfections like small pockets of air or a whitish powder on the top of the soap called Soda Ash. All these are superficial and will in no way affect the quality of the bar of soap you are using.
These are artisanal products so please allow for slight variations and imperfections, these make each bar unique and that’s what we love about it.
Any other tips for me?
A well-drying soap dish along with keeping the soap dry between uses will prolong the life of your soap.
Essential oils tend to evaporate over time so we recommend using your soap within 3 months to enjoy its fragrance
Avoid using near the eyes. In case of burning in the eyes, flush with water.
Please conduct a patch test before using any product. In case of skin irritation please discontinue use.
Do you take custom or bulk orders?
Yes, we do! However, please note that cold process soaps take 5-6 weeks to cure. So if you’d like to place a custom order, we would need to finalize the design, essence, etc. at least 2 months in advance to be able to give you your finished product in time.
For Bulk orders as well, unless we do have stock available you might need to place your order with us at least 6 weeks in advance.
Orders
How can I make a purchase?
In order to purchase our products, go through the shop page in the website. Once you have zeroed in on your choice, click on the ‘Add to basket’ icon next to your chosen product. Once you have chosen all your products like this look for the shopping basket icon on the top right corner. You will find all your products, their prices and other options displayed here. You will then be prompted to complete your payment and add the delivery details.
You can also order through our Instagram profile. Contact us by direct message for more info by clicking here.
What are your shipping options?
We deliver to anywhere in Ireland and Northern Ireland using tracked delivery service with An Post.
Types of shipping options:
- Standar Post. Rate of €6.20
- Express Post. Rate of €10
FREE irish shipping on all orders over €60.
When will my order be shipped?
We typically dispatch orders within 3-6 business days from the receipt of the order unless specified by us.
Currently Avril is a very small business it takes a little while to process the orders and get everything shipped out but we are constantly working towards shipping out your orders at the earliest.
Do you need to send an urgent item in Dublin quickly? The Express Post option gets your order to you within 2-3 business days.
Can I change my order?
We try to process your orders as soon as possible so changes may not always be possible. Please send us an email within 24 hours of placing your order at avril.botanical.natural.soap@gmail.com so that we can try and help you out.
Can I cancel my order?
Yes you can cancel your order, however you must do so within 24hrs of placing the order. Please email us on avril.botanical.natural.soap@gmail.com if you need any assistance on this.
Can I return my product or get a refund?
Due to the nature of our products, unfortunately, we do not offer any refunds or accept returns. If you are unsatisfied with a product, please feel free to mail us at avril.botanical.natural.soap@gmail.com with the problem you might be facing and we will try our best to resolve it.
Can you not find your answer?
Please mail us at avril.botanical.natural.soap@gmail.com with your question and we will get back to you shortly.